Return eligibility depends on the product condition, product category, and the reason for the return.

Please contact us before sending any product back.

Do not return a package without receiving return instructions from LikeCanada first.

For health, hygiene, and safety reasons, certain products may not be eligible for return once opened or used.

Products that are damaged through misuse or returned without their original packaging may also be ineligible for a refund.

Additional restrictions may apply to clearance, final-sale, perishable, personal-care, or hygiene-sensitive products.

Once an approved return has been received and inspected, we will process the refund according to our return policy.

After we issue the refund, your bank or credit card provider may require additional business days before the refund appears on your account.

Original shipping charges are generally non-refundable unless the return is the result of an error by LikeCanada or the product arrived damaged or incorrect.

Please contact us as soon as possible and provide:

• Your order number
  
• A description of the issue
  
• Photos of the damaged product
  
• Photos of the shipping package
  
• Photos of the shipping label, if possible
  

Keeping the original packaging may help us investigate the issue with the carrier.

Please contact us with your order number and photos of the item you received.

We will review your order and provide instructions for resolving the issue.

Some orders may be shipped in more than one package.

Please check your shipping confirmation email and tracking information first.

If all packages have been delivered and an item is still missing, contact us with your order number and the name of the missing item.

Available payment methods are displayed during checkout.

Payment must be successfully authorized before your order can be processed.

Payments are processed through secure payment providers supported by Shopify.

LikeCanada does not directly store your complete credit card information.

A payment may be declined by your bank or payment provider for several reasons, including billing information, security checks, spending limits, or card restrictions.

Please verify that your billing information matches the information registered with your card issuer.

LikeCanada sources products through established suppliers and distributors.

We are committed to providing authentic products from trusted sources.

Manufacturers occasionally update product labels, packaging, logos, sizes, ingredients, or designs.

As a result, the product received may have slightly different packaging from the image shown on our website while still being the same product.

Yes. Manufacturers may occasionally update product formulas or ingredients without prior notice.

Customers with allergies, dietary restrictions, sensitivities, or specific ingredient concerns should always review the product label received before using the product.

No. Product information on LikeCanada is provided for general informational purposes.

Statements regarding supplements or health-related products are not intended to diagnose, treat, cure, or prevent any disease.

Always follow the manufacturer's directions and product label.

Inventory levels can change quickly.

In rare cases, an item may become unavailable after an order is placed because of inventory discrepancies or supplier availability.

If this happens, we will contact you regarding the affected item.

Please contact us immediately after placing your order.

We will try to update the address if the order has not yet been processed.

Once the package has shipped, we cannot guarantee that the shipping address can be changed.

Customers are responsible for providing a complete and accurate shipping address at checkout.

Yes, in most cases.

However, orders may be subject to additional verification when billing and shipping information differ significantly.

This helps protect both our customers and LikeCanada from unauthorized transactions.

For the protection of our customers, certain orders may require additional verification before shipment.

Verification may be triggered by payment-security checks or unusual order information.

In some cases, we may contact the customer to confirm order or shipping information before processing the shipment.